When Squamater Safaris send off the confirmation invoice to the applicant or travel agent through whom the application was made-the booking shall be confirmed and accepted by Squamater Safaris. Please note that reservations cannot be made without a deposit.
The balance of the safari price is due not later than 4 weeks prior to departure. Prices are quoted in U.S. dollars and Botswana pula and must be paid in either U.S. dollars or Botswana pula.
Payment must be made to the following account of Squamater Holdings (PTY) LTD:
SQUAMATER HOLDINGS (PTY) LTD
ACCOUNT NUMBER: 627328832507
BANK NAME: FIRST NATIONAL BANK
BRANCH NUMBER: 282367
SWIFT CODE: FIRNBWGX
Cancelation of booking by the client must be submitted in writing and is effective from the date it is received at Squamater Safari. The following cancellation fees will be payable by the client.
41 days = Deposit Only
41 to 15 Days = 75% of total fare
14-0 days=90% of total fare
Squamater Safaris reserve the right to cancel any tour without any prior notification. In such event all money paid will be refunded in full which shall constitute the full extent of the company liability to the client.
Should you fail to join a tour or join it after departure or leave it prior to its completion, no tour fare refund will be made. Some air fare may be non-refundable. There will be no refunds from Squamater Safaris for any unused portions of the tour. The above policy applies to all travel arrangements made via Squamater Safaris.
It is a condition of booking that the sole responsibility lies with the Client to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents and travelling companions for the duration of their tour to Africa. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods. Squamater Safaris will take no responsibility for any costs for losses incurred or suffered by the Client, or Client's dependents or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Clients will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance coverage.
Participation on a safari or tour to Southern Africa requires that you be in generally good health. All Clients must understand that while a high level of fitness is not required, a measure of physical activity is involved in all African safaris and tours. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us well before departure. Anti-malaria precautions should be taken, and these are the sole responsibility of the client. Any required inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry in his/her possession throughout the tour. Squamater Safaris will not assume responsibility for the accuracy of any medical information. You should consult your doctor or pharmacist for up to date requirements and personal recommendations.
By forwarding the tour deposit, the signed Reservations Booking Form the Client certifies that he/she does not knowingly have any physical or other conditions of disability that would create a risk for him/her or other tour participants. A Liability Release and Assumption of Risk Agreement must be signed by each tour participant prior to commencement of a tour. Participation by any tour participant will be declined in the absence of the signed Liability Release Form, with no tour fee refund.
The client acknowledge that Squamater Safaris shall appoint a professional who shall be in charge of the tour and all matters relating there to, and the clients admit to comply with the tour leader’s lawful requirements. The client must all times comply strictly with the law, customs and foreign exchange regulations of all countries visited.
The client agrees to comply with Squamater Safaris requirements with the regard to his/ her conduct and shall not in any way constitute a nuisance to any other persons on the tour. If any client acts in contravention of the above, Squamater Safaris shall be entitled to terminate the client participation on tour without refund of any money paid and without liability to Squamater Safaris or its employees or agents. In these circumstances the client shall be obliged to make his/her way home at the clients own expense.
Any increase in government taxes affecting costs included in the tour price will be passed through and paid for by the traveler. Any increase in the tour price due to a government tax rate hike shall not be sufficient grounds for any refund of fees already paid for the tour.
Airfares are subject to change without notice prior to ticketing. Note that intra-Africa airfares, whether included in your total trip cost or quoted to you separately, may become due and payable in full to Squamater Safaris at any time after your initial deposit in order for us to secure ticketing for these flights as required by the airline or tour operator. Squamater Safaris are not responsible for any airline schedule or airfare changes, cancellations, overbooking or damage or loss of baggage and property to the extent that such items are beyond its control. Any and all claims for any loss or injury suffered on any airline must be made directly with the airline involved and not Squamater Safaris. Air schedule changes may necessitate additional nights being added to your tour. Provided these schedule changes are beyond the control of Squamater Safaris, any resulting additional costs must be borne by the Client. Squamater Safaris cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
Squamater Safaris shall not be held responsible for occurrences that are beyond its control, such as strikes, wars, acts of God, acts of government or any other cause whatsoever, beyond its control, that may make operation of the tour impossible, illegal or inadvisable. If possible Squamater Safaris will book a comparable safari with another operator. All tour payments received will be promptly refunded, and this refund will be the limit of Squamater Safari’s liability. Squamater Safaris is not responsible for any expenses incurred by tour members in preparing for the tour, including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other tour-related expenses.
Although every effort is made to adhere to schedules, it should be noted that the tour operators in Africa may be obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Seasonal rainfall, bush fires or other natural occurrences may bring about such conditions. Airlines, aircraft specific flights and other transfers may also need to be changed for various reasons. Squamater Safaris shall not be held responsible for such itinerary changes as discussed above and shall not be held liable for any refund, provided such changes are beyond the control of Squamater Safaris.
While our operators use their best endeavors to ensure that all reserved accommodation is available as planned, Squamater Safaris shall not be held responsible for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative, acceptable to the Client, is found. If the Client is unable to use any service provided in the itinerary, then there are no refunds due.
For safety and because space is restricted, baggage in the charter aircrafts commonly used to transport Clients to and from safari camps is restricted to a maximum of 20 kg per person in a soft bag (12 kg within Zambia and on certain scheduled safaris). This includes camera equipment and carry-on baggage. Should Clients arrive with excess baggage without prior warning, their baggage could be delayed, as our operators in Africa may then have to fly the baggage into camps at a later stage at considerable extra cost to the client. However, should the Clients know in advance that their baggage will exceed the limit, we can usually make arrangements to book an extra seat for the bags on the aircraft, at an additional cost.
Please be aware that our safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Squamater Safaris cannot be held responsible for any injury or incident on the safari. Please note that the majority of the safari camps are not fenced and that wildlife do move freely in and around the camps. Always follow the safety instructions from the camp's staff with regards to moving to and from your tent and while on game activities throughout your safari.
No guarantees are given for sightings of specific species of wildlife or for what may be considered "good or poor game viewing", as the animals inhabiting the areas you will visit are wild and therefore behave as such. Squamater Safaris cannot be held responsible in any way for the presence or lack thereof of wildlife numbers, nor for the quality of game viewing on your safari.
The onus is upon the Client to ensure that passports and visas are valid for the countries they plan to visit. Squamater Safaris cannot be held liable for any visas and/or passports, which are invalid or not held by the Clients, nor for the cost of any passports or visas. Please check with us for up-to-date passport requirements for the countries you are visiting.
Insurance to cover for cancellation and curtailment, medical, baggage, money, and emergency evacuation; beverages in certain areas; personal laundry at certain camps; gratuities to professional guides and to camp staff; any excursion not related to the safari; optional meals in Victoria Falls and the bigger towns and cities.
The person making any booking with Squamater Safaris, warrants that he or she has authority to enter into a contract on behalf of all other persons included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
The payment of the deposit or any other partial payment for a reservation on a tour constitutes consent by all Clients covered by that payment to all provisions of the Terms and Conditions contained herein whether the Client has signed the booking form or not. The terms, under which you agree to take these tours, cannot be changed or amended except in writing signed by an authorized representative of Squamater Safaris.
Please consult with us for the specific age policies at the camps on your itinerary. If anyone misrepresents their age, our operators reserve the right to terminate the tour without refund. Squamater Safaris cannot be held responsible for any refund in this situation.
This section defines Squamater Safari’s responsibility with respect to all of our safaris and tours booked for our Clients, including extensions and independent arrangements. Please read it carefully.
Squamater Safaris, its owners, and employees give notice that they act only as the agent for the owners, contractors, and suppliers providing means of transportation and/or all other related travel services and that they assume no responsibility, howsoever caused, excepting its own negligence or willful misconduct, for injury, death, loss, or damage to person or property, delay or change in air or other services, howsoever caused, irregularity, inconvenience or additional expenses in connection with any service resulting directly or indirectly from: defect of any vehicle, act of God, act of war, insurrection, revolt, terrorism, government restrictions and regulations, or other civil uprisings or disturbances, military action, quarantines, strikes, weather, sickness, wars, detention, annoyance, delays, thefts, pilferage, force majeure, wild animals, failure of any means of conveyance to arrive or depart as scheduled, travel advisories, discrepancies or changes in transit, hotel and other services over which it has no control, occurring in either the country of origin, destination or through passage, or through the acts or default of any third party company or persons engaged in conveying the passengers or in carrying out the arrangements of the tour, except for such losses caused by the negligence or willful misconduct of Squamater Safaris. Squamater Safaris may not be held responsible for any loss or damage to luggage, before, during, or after the tour program.
Upon advancement of deposit to Squamater Safaris, the depositor acknowledges that he/she has read and understands the above recited terms and conditions, and agrees to be bound by them.
On advancement of tour deposit to Squamater Safaris, the depositor therefore agrees to be bound by the above recited terms and conditions. Squamater Safaris reserves the right to accept or decline any individual from participating on any of our tour programs for any reason. Squamater Safaris will not discriminate against any individual because of race, religion, sex, sexual preference or nationality.